New Procedures Focus on Safety, Ingenuity to Continue Delivering for Customers
As businesses nationwide begin to eye ways they can start ushering customers back into their doors, numerous questions still exist about how long social distancing guidelines will govern how companies conduct day-to-day operations. Until those questions are answered, SCL has modified several of its services so that businesses from automotive to industrial manufacturing can still get the critical expertise they need without sacrificing a high level of safety. “Our goal is always to put our customers first, to provide the products, services and the expertise they need to get and stay on track with their operations,” said SCL VP of Customer Solutions Dan Dziwanowski. “Right now, some of our customers have their doors closed, others have ramped up their production in new ways. We want to make sure that however their business has been affected by the coronavirus pandemic, we offer some tangible, safe ways to get them either back on track or moving forward strategically.” In an effort to stay compliant with social distancing guidelines, SCL is now offering the following services to new and existing customers:Contactless Oil Analysis
Oil analysis has long been a tool that SCL customers can utilize as part of a preventative maintenance program. Pulling samples from fleets or facilities can provide detailed insight into the performance of machines and whether they are working efficiently and effectively. In SCL’s Interaction-Free Oil Analysis program, customers receive “Certified Clean” 4-ounce sample bottles and USPS First Class Prepaid Envelopes in the mail. They pull samples themselves, with guidance from an SCL expert if needed, and then send those samples off. Results, which include OMA1 certified diagnostics and expert analysis on all reports, are delivered via secure Web portal. SCL experts then meet with customers virtually to discuss the results and options they have moving forward. “For many businesses, this may be a good time to do some housekeeping, which includes oil analysis,” Dziwanowski said. “Checking factors like your oil viscosity and your particulates can give you some insight into whether you can maybe alter the products you use or if you can go longer between service intervals. Those are cost-saving opportunities, which can help in slower times like these.”Virtual Facility SurveysÂ
To comply with California’s continuing stay-at-home guidelines, SCL experts are also offering virtual plant and equipment surveys to replace in-person consultations. Using Facetime and Zoom, customers will “walk” through their facility with an SCL expert, just as they would in person. “We don’t want to lose contact just because times are tough,” Dziwanowski said. “It’s fairly easy for us to continue helping our customers in this way, virtually going through their shops so we can see how they’re storing their inventory, maybe what inventory they have and some ways they can get it out the door, any issues involving safety and compliance, product offerings and any other concerns they may have.” Virtual facility surveys incorporate assessments of:• Product selection
•  Product integrity
•  Optimized lubrication intervals
•  Lubrication program management
•  Inventory management